Terms and Conditions

1.1 These Terms and Conditions (the “Agreement”) apply to every repair, diagnostic, upgrade and data recovery service we provide for your laptop, PC, Apple Mac, hard drive, SSD and/or any other electrical equipment (the “Goods”).

1.2 “We”, “us”, “our” and “the Company” mean Trilogic UK Ltd, trading as Trilogic UK and as Apple Repairs Bradford, 828 Manchester Road, Bradford, BD5 8DJ. “You”, “your” and “the Customer” mean the person who asks us to carry out the work.

1.3 A “Postal Repair” means a repair where the Goods are sent to us by post or courier rather than brought to our workshop in person.

1.4 The version of these Terms in force on the day you book the work applies to that work.

2.1 The Customer shall ensure that the Goods are adequately packaged for transit, including appropriate padding and protective materials suitable for electronic equipment. The Company accepts no liability for damage arising from inadequate or insufficient packaging.

2.2 The Customer is responsible for selecting a suitable courier and for obtaining adequate transit insurance when dispatching Goods to the Company.

2.3 When returning Goods following a Postal Repair, the Company will arrange return carriage and provides standard courier insurance cover up to two hundred pounds. For Goods of higher value, the Customer must notify the Company in writing prior to dispatch to arrange enhanced insurance cover, which may be subject to additional charges.

2.4 All Goods must be clearly identified when they are delivered or dispatched to the Company and must be accompanied by the Customer’s name, contact details (including address and telephone number or email address), and a description of the fault(s).

2.5 If the Goods cannot be repaired for any reason, the Customer may collect them in person or pay for return postage and insurance, and the Company will return them.

2.6 Risk of loss or damage to the Goods during transit to the Company remains with the Customer. Risk passes back to the Customer when the Company dispatches the Goods after completing the repair or diagnostic service, or, for Goods collected in person, when the Customer collects them.

2.7 The Company shall not be liable for pre-existing cosmetic damage, including but not limited to scratches, dents or cracks, that was present when the Goods were received but was not noted by the Customer in the initial fault description.

3.1 Estimates are provided free of charge. Where a written quotation requires disassembly or in-depth diagnostics, a diagnostic fee may apply. We will confirm any such fee to the Customer in advance.

3.2 “No Fix, No Fee” and “No Data, No Fee”. Where we advertise a service on that basis (for example Apple Mac logic board repair, motherboard micro-soldering and data recovery) and we are unable to complete the repair or recover the files you identified as critical, you will not be charged for that service, and no diagnostic fee is payable. If we complete the diagnosis and quote you a price, and you decide not to go ahead, any diagnostic fee we confirmed to you in advance is payable.

3.3 The Company reserves the right to amend a quotation if, on examining the Goods, further faults are discovered or parts prices have changed. We will not carry out additional chargeable work until you have agreed to the revised price.

3.4 Nothing in these terms affects the Customer’s statutory rights under the Consumer Rights Act 2015 or under data protection law.

3.5 The Company does not exclude or limit liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Breach of the terms implied by sections 49 to 57 of the Consumer Rights Act 2015 (services to be performed with reasonable care and skill, for a reasonable price, and within a reasonable time).

3.6 The Company shall perform all services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

4.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the contract is entered into online, over the phone, by post, or anywhere other than our business premises, the Customer has fourteen days from the date the contract is entered into to cancel.

4.2 Where the Customer expressly asks the Company to begin diagnostic or repair services during the fourteen-day cancellation period, the Customer acknowledges that the right to cancel will be lost once the service has been fully completed.

4.3 Where the Customer asks for services to begin during the cancellation period and then cancels before completion, the Customer will pay a reasonable amount for the services provided up to the point of cancellation, in proportion to the full service.

4.4 If a repair is cancelled before the Goods have been received by the Company, the Customer remains responsible for all transit costs incurred.

4.5 If you book the work in person at our workshop, the statutory cancellation right above does not apply. You may still cancel before we start work by telling us, and you will pay for any work already carried out.

5.1 Repair times (ordinarily one to three working days) are estimates. While the Company aims for speed, “time is not of the essence” unless expressly agreed in writing.

5.2 If Goods are deemed Beyond Economical Repair (“BER”), typically when we estimate repair costs will exceed 50% to 70% of replacement value, we will tell you. Subject to clause 3.2, a diagnostic fee we confirmed in advance may apply before the Goods are returned at the Customer’s expense or disposed of at the Customer’s request.

6.1 The condition of a failed drive differs from case to case, so we cannot promise that any particular file, or all of your files, can be recovered.

6.2 Recovered data is normally supplied on a new external drive, which is charged for as part of the service, or by another method we agree with you.

6.3 You must tell us which files are most important to you before work starts. Clause 3.2 (“No Data, No Fee”) applies if we cannot recover those files.

6.4 You confirm that you are entitled to the data on the device and that you authorise us to access it for the purpose of recovery. We will treat its contents as confidential and will not keep a copy once the work is finished and you have confirmed that your data has been received.

7.1 When the repair or service is complete, or when the Company decides the Goods are Beyond Economical Repair, the Company will notify the Customer using the contact details provided.

7.2 The Customer must collect the Goods and settle any outstanding charges within two months of the date of notification under clause 7.1, unless otherwise agreed in writing. The Company reserves the right to charge a reasonable daily storage fee for Goods not collected within 30 days of the notification date, and will tell you the amount of that fee in the notification.

7.3 If the Goods remain uncollected after the two-month period, the Company will send a final written notice to the Customer’s last known postal or email address, stating that the Goods must be collected within a further three months and that failure to do so may result in the Goods being sold or disposed of.

7.4 If the Goods remain uncollected after the three-month period following the final notice, the Company may, under sections 12 and 13 and Schedule 1 of the Torts (Interference with Goods) Act 1977, sell or otherwise dispose of the Goods to recover any unpaid charges and the reasonable costs of sale or disposal.

7.5 Any surplus remaining after deduction of all outstanding sums and reasonable costs will be held for the Customer for a reasonable period and paid to the Customer on request.

7.6 The time periods in this section are a reasonable period for collection and comply with the Torts (Interference with Goods) Act 1977.

8.1 Full payment is required before Goods are released or dispatched unless otherwise agreed in writing.

8.2 We accept cash, debit and credit cards, and bank transfers.

9.1 All repairs (parts and labour) carry a ninety-day warranty from the date of the repair. This is in addition to the Customer’s statutory rights under the Consumer Rights Act 2015. For a warranty claim, the Customer is responsible for the cost of transit to the Company. If the claim is found to be valid, the Company will pay the return carriage.

9.2 The warranty covers only the specific part(s) replaced or the specific fault(s) repaired. It does not cover new or unrelated faults.

9.3 The warranty is void if the unit is opened by a third party after our repair, or suffers liquid damage, accidental damage (for example dropped screens), or software problems (viruses or operating system corruption) caused by the Customer after the repair.

9.4 This warranty does not affect your statutory rights.

10.1 The Customer acknowledges that repairing, diagnosing, testing and handling electronic equipment carries an inherent risk of data loss, corruption or deletion, including loss of files, operating systems, applications or settings.

10.2 By instructing the Company to proceed, the Customer confirms that they have backed up all important data and accepts the risk of data loss described in this Agreement.

10.3 Except where data loss is caused by the Company’s negligence, breach of statutory duty, or where liability cannot lawfully be excluded or limited, the Company is not liable for any loss, corruption or deletion of data, software, programs, applications, operating systems or settings, or for any loss of profits, business, or indirect or consequential loss arising from or connected with data loss during or after the repair, diagnostic, testing or handling process. The Company is also not responsible for the loss, recovery or reactivation of any software licences, product keys or specialised software configurations following a repair or operating system reinstallation.

10.4 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect only the personal data we need to provide the service, keep it securely for only as long as necessary, and do not sell it or share it for marketing.

10.5 Under UK data protection law you can ask to access your personal data, have inaccurate data corrected or erased, object to or ask us to restrict how we use it, and receive it in a portable form. To use any of these rights, contact us in writing at info@trilogicuk.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.

10.6 If a data breach is likely to put your rights and freedoms at risk, we will tell you without undue delay and report it to the Information Commissioner’s Office within seventy-two hours where the law requires.

10.7 Details of how we use information submitted through our website enquiry form are in our Privacy Notice.

11.1 The Company is not liable for delays or failure to perform its obligations caused by events outside its reasonable control (for example global parts shortages, postal strikes, pandemics or extreme weather).

11.2 If any part of these terms is found to be unenforceable by a court, the rest of the contract remains in force.

11.3 These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English courts.

11.4 If you are dissatisfied with our service, please contact us in writing straight away at info@trilogicuk.co.uk. If we cannot resolve your complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) provider or to Trading Standards.

11.5 By booking a repair, handing over or sending Goods to the Company, or instructing us to proceed with any repair or diagnostic service (in person, online or by telephone), you confirm that you have read, understood and agree to be bound by these Terms and Conditions.