1. TERMS AND CONDITIONS excluding Software Purchase’s
The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your laptop, PC and/or any electrical equipment referred to as “Goods”. Reference to “us”, “we” and “our” and “The Company” refer to Trilogic UK Ltd and references to “you” and “your” and “Customer” are references to you, the customer.
2. PACKAGING AND TRANSIT
2.1 The Customer shall ensure that the Goods are adequately packaged for transit, including appropriate padding and protective materials suitable for electronic equipment. The Company accepts no liability for damage arising from inadequate or insufficient packaging.
2.2 The Customer is responsible for selecting a suitable courier and for obtaining adequate transit insurance when dispatching Goods to the Company.
2.3 When returning Goods following a Mail-In Repair, the Company will arrange return carriage and provides standard courier insurance cover up to two hundred pounds. For Goods of higher value, the Customer must notify the Company in writing prior to dispatch to arrange enhanced insurance cover, which may be subject to additional charges.
2.4 All Goods must be clearly identified at the time they are delivered or dispatched to the Company and must be accompanied by the Customer’s name, contact details (including address and telephone number or email address), and a description of the fault(s).
2.5 If the goods cannot be repaired for any reason the customer may collect the goods in person or pay for return postage/insurance and the Company will return the goods.
2.6 Risk of loss or damage to the Goods during transit to the Company remains with the Customer. Risk shall pass back to the Customer upon dispatch of the Goods by the Company following completion of the repair or diagnostic service.
2.7 The Company shall not be liable for pre-existing cosmetic damage, including but not limited to scratches, dents, or cracks, that were present upon receipt but not explicitly noted by the Customer in the initial fault description.
3. ESTIMATES, QUOTATIONS, AND LIABILITY
3.1 Estimates are provided free of charge. Where a written quotation requires disassembly or in-depth diagnostics, a diagnostic fee will apply, which will be confirmed to the Customer in advance. This fee covers the labour required for fault-finding and is non-refundable, regardless of whether a repair is successful or proceeded with.
3.2 The Company reserves the right to amend a quotation if, upon examining the Goods, further faults are discovered or parts prices have changed.
3.3 Nothing in these terms shall affect the Customer’s statutory rights under the Consumer Rights Act 2015 and UK GDPR.
3.4 The Company does not exclude or limit liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of the terms implied by sections 49 to 57 of the Consumer Rights Act 2015 (services to be performed with reasonable care and skill, for a reasonable price, and within a reasonable time)
3.5 The Company shall perform all repair services with reasonable care and skill in accordance with the Consumer Rights Act 2015.
4. RIGHT TO CANCEL (DISTANCE SELLING AND OFF-PREMISES CONTRACTS)
4.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the contract is entered into online, over the phone, or at a location that is not our business premises, the Customer has fourteen days from the date the contract is entered into to cancel.
4.2 Where the Customer expressly requests that the Company begins diagnostic or repair services for a Mail-In Repair during the fourteen-day cancellation period, the Customer acknowledges that the right to cancel will be lost once the service has been fully completed.
4.3 Where the Customer requests that services begin during the cancellation period and subsequently cancels before completion, the Customer will be liable to pay a reasonable amount for the services provided up to the point of cancellation, proportionate to the full service.
4.4 If a repair is cancelled before the Goods have been received by the Company, the Customer shall remain responsible for all transit costs incurred.
5. REPAIR PROCEDURE AND TIME
5.1 Repair times (ordinarily one to three working days) are estimates. While the Company aims for speed, “time is not of the essence” unless expressly agreed in writing.
5.2 If Goods are deemed Beyond Economical Repair (BER) typically when we estimate repair costs exceed 50% to 70% of replacement value, a diagnostic fee may apply before the Goods are returned at the Customer’s expense or disposed of at the Customer’s request.
6. UNCOLLECTED GOODS (THE TORTS ACT)
6.1 Upon completion of repair services, or where the Company determines that the Goods are Beyond Economical Repair (BER), the Company will notify the Customer using the contact details provided.
6.2 The Customer must collect the Goods and settle any outstanding charges within two months of the date of notification under clause 6.1, unless otherwise agreed in writing. The Company reserves the right to charge a reasonable daily storage fee for any Goods not collected within 30 days of the initial notification date.
6.3 If the Goods remain uncollected after the two-month period, the Company will send a final written notice to the Customer’s last known postal or email address, stating that the Goods must be collected within a further three months and that failure to do so may result in the Goods being sold or disposed of.
6.4 If the Goods remain uncollected after the expiry of the three-month period following the final notice, the Company may, pursuant to sections 12 and 13 and Schedule 1 of the Torts (Interference with Goods) Act 1977, sell or otherwise dispose of the Goods in order to recover any unpaid repair charges, and reasonable costs of sale or disposal.
6.5 Any surplus remaining after deduction of all outstanding sums and reasonable costs shall be held on behalf of the Customer for a reasonable period and made available to the Customer upon request.
6.6 The time periods specified in this section constitute a reasonable period for collection and comply with the statutory requirements of the Torts (Interference with Goods) Act 1977.
7. PAYMENT
7.1 Full payment is required before Goods are released or dispatched unless otherwise agreed in writing.
7.2 We accept cash, debit/credit cards, and bank transfers.
8. WARRANTY
8.1 All repairs (parts and labour) carry a ninety-day warranty from the date of the repair, which is in addition to the Customer’s statutory rights under the Consumer Rights Act 2015. In the event of a warranty claim, the Customer is responsible for the cost of transit to the Company. If the warranty claim is found to be valid, the Company will cover the return carriage costs.
8.2 This warranty covers only the specific part(s) replaced or the specific fault(s) repaired. It does not cover new and/or unrelated faults.
8.3 The warranty is void if the unit is opened by a third party after our repair, suffers liquid damage, accidental damage (e.g., dropped screens), or software issues (viruses/OS corruption) caused by the Customer post-repair.
8.4 This warranty does not affect your statutory rights.
9. DATA PROTECTION AND UK GDPR
9.1 The Customer acknowledges that the repair, diagnostics, testing, and handling of electronic equipment carries an inherent risk of data loss, corruption, or deletion, including but not limited to loss of files, operating systems, applications, or settings.
9.2 Except where data loss is caused by the Company’s negligence, breach of statutory duty, or where liability cannot lawfully be excluded or limited, the Company shall not be liable for any loss, corruption, or deletion of data, software, programs, applications, operating systems, or settings, nor for any loss of profits, business, or any indirect or consequential loss arising from or in connection with data loss occurring during or following the repair, diagnostic, testing, or handling process. Furthermore, the Company is not responsible for the loss, recovery, or reactivation of any software licenses, product keys, or specialized software configurations following a repair or OS reinstallation.
9.3 The Company complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is processed lawfully, fairly, and transparently solely for the purpose of providing repair services. We will:
• Only collect personal data necessary for the repair service
• Store personal data securely and retain it only for as long as necessary
• Not share personal data with third parties for marketing purposes without express consent
• Provide you with information about your data protection rights upon request
9.4 Under UK GDPR, you have the right to:
• Access your personal data
• Rectify inaccurate personal data
• Request erasure of personal data
• Object to processing of personal data
• Request restriction of processing
• Data portability
To exercise any of these rights, please contact us in writing.
9.5 In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and report the breach to the Information Commissioner’s Office (ICO) within seventy-two hours where required by law.
9.6 By instructing the Company to proceed with a repair, the Customer confirms that they have backed up all important data and accepts the risk of data loss as outlined in this Agreement.
10. GENERAL PROVISIONS
10.1 The Company is not liable for delays or failure to perform its obligations caused by events outside its reasonable control (e.g., global parts shortages, postal strikes, pandemics, extreme weather events, etc).
10.2 If any part of these terms is found to be unenforceable by a court, the rest of the contract remains in force.
10.3 These terms are governed by the Laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
10.4 If you are dissatisfied with our service, please contact us in writing immediately. If we cannot resolve your complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) provider or to the Trading Standards service.
10.5 By booking a repair, submitting Goods to the Company, or instructing us to proceed with any repair or diagnostic service (whether in person, online, or by telephone), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

TERMS AND CONDITIONS OF SALE
Software Purchase’s Only

AND END USER LICENCE AGREEMENT (EULA)
Snap Dab 90 Ball UK Bingo
Last Updated: 11 June 2025
Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before purchasing, downloading, or using the software program Snap Dab 90 Ball UK Bingo (the “Software”).
By purchasing the Software via PayPal, or by downloading, installing, or using the Software, you agree to be bound by these Terms. If you do not agree to these Terms, do not purchase, download, or use the Software.
This Agreement is between Trilogic UK Ltd (“we”, “us”, “our”, or “Licensor”), a company registered in England and Wales, and you, the purchaser/user (“you”, “your”, or “Licensee”).
Nothing in this Agreement affects your statutory rights as a consumer under UK law.
1. The Product and System Requirements
1.1. Snap Dab 90 Ball UK Bingo is a digital software program designed for running 90-ball bingo games on Windows PCs.
1.2. Minimum System Requirements: It is your sole responsibility to ensure your computer meets the following requirements before making a purchase:
• Operating System: Windows 10 or Windows 11 (64-bit)
• Display: One, two, or three monitors supported
• .NET Runtime: .NET Framework 4.8 or later (or as stated in the product listing)
• Processor: 2 GHz or faster
• RAM: 4 GB minimum
1.3. Internet Connection: An active internet connection may be required for licence activation and validation. You are responsible for ensuring connectivity at the time of installation and activation.
2. Purchase and Payment via PayPal
2.1. By placing an order and completing payment via PayPal, you warrant that you are at least 18 years of age and are legally capable of entering into binding contracts.
2.2. Payment must be made in full through PayPal before the Software or any access keys or download links are provided.
2.3. Once PayPal clears your payment, a download link and/or licence key will be delivered to the email address associated with your PayPal account. It is your responsibility to ensure that the email address on your PayPal account is current and correct.
2.4. If you do not receive your licence key or download link within 24 hours of payment, please contact us at snapdabbingo@trilogicuk.co.uk before assuming non-delivery. We accept no responsibility for delays caused by incorrect email addresses or spam filters.
3. Grant of Licence
3.1. Subject to your payment and compliance with these Terms, Trilogic UK Ltd grants you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited licence to download, install, and use the Software on a single PC for your personal or commercial use in running bingo events.
3.2. Single Licence, Single Machine: This licence permits installation and use on one (1) PC only. If you require use on additional machines, you must purchase a separate licence for each additional machine. Please contact us at snapdabbingo@trilogicuk.co.uk for multi-machine pricing.
3.3. You may not:
• Copy, modify, adapt, translate, or create derivative works of the Software.
• Decompile, reverse engineer, disassemble, or attempt to derive the source code of the Software.
• Rent, lease, sub-licence, sell, assign, pledge, or transfer the Software or your licence to any third party.
• Use the Software for any unlawful purpose or in violation of any applicable local, national, or international law.
• Remove, alter, or obscure any proprietary notices, copyright labels, or marks on or within the Software.
4. Digital Downloads and Refund Policy
4.1. Applicable Law: This section is governed by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK Consumer Rights Act 2015.
4.2. Loss of Right to Cancel: The standard 14-day statutory cancellation (“cooling-off”) period does not apply to digital downloads once the download or delivery of the Software has started, provided you have given your express consent and acknowledged the loss of the right to cancel at the time of purchase.
4.3. Consent: By making a payment via PayPal and initiating the download of Snap Dab 90 Ball UK Bingo, you explicitly agree and confirm that:
• The delivery of the digital content begins immediately upon your request.
• You acknowledge that you lose your statutory 14-day right to cancel once the download has commenced.
4.4. Defective Digital Content: If the Software is faulty, does not match its description, or is not fit for purpose, you are entitled under the Consumer Rights Act 2015 to a repair or replacement. If a repair or replacement cannot be provided within a reasonable time (no more than 14 days from your report), you may be entitled to a partial or full refund.
4.5. Support Before Refund: If you experience technical issues, you must contact our support team at snapdabbingo@trilogicuk.co.uk to allow us a reasonable opportunity to resolve the issue before a refund request can be considered.
4.6. Nothing in this section limits or excludes your statutory rights as a consumer under UK law.
5. Intellectual Property Rights
5.1. The Software, including but not limited to its code, graphics, audio, user interface, and documentation, is the intellectual property of Trilogic UK Ltd and is protected by copyright, trade mark, and other applicable intellectual property laws.
5.2. Your purchase grants you a licence to use the Software; it does not transfer ownership of the Software or any intellectual property rights to you.
6. Updates and Modifications
6.1. We may, at our discretion, provide updates, patches, or new versions of the Software. We are under no obligation to provide updates unless required to do so under the Consumer Rights Act 2015 to maintain the Software in conformity with this Agreement.
6.2. We reserve the right to modify, discontinue, or withdraw any feature of the Software at any time, provided such changes do not render the Software materially unfit for its described purpose.
6.3. Any updates we provide will be subject to these Terms unless we supply separate terms with those updates, in which case those separate terms will apply.
7. Disclaimer of Warranties
7.1. To the maximum extent permitted by applicable law, the Software is provided “as is” and “as available”, with all faults and without warranty of any kind, whether express or implied.
7.2. We do not warrant that the operation of the Software will be completely uninterrupted or error-free, or that the Software will meet any requirements of the Licensee beyond those expressly described in the product listing.
7.3. We have taken all reasonable steps to ensure the Software is free from viruses and other harmful components; however, we do not warrant that the Software is entirely free from such components, and you are advised to maintain appropriate security measures on your system.
8. Limitation of Liability
8.1. Nothing in this Agreement limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
8.2. Subject to clause 8.1, to the maximum extent permitted by UK law, in no event shall Trilogic UK Ltd be liable for any indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, loss of data, loss of profits, loss of revenue, or business interruption) arising out of the use or inability to use the Software.
8.3. Subject to clause 8.1, our total aggregate liability to you for all claims arising out of or relating to this Agreement or the use of the Software shall not exceed the total amount paid by you for the Software.
9. Data Protection and Privacy
9.1. Any personal data you provide to us (such as your name and email address in connection with purchase or licence activation) will be processed in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2. We will not share your personal data with third parties except as required to fulfil your purchase (e.g. PayPal) or as required by law.
9.3. Our Privacy Policy is available at www.trilogicuk.co.uk.
10. Termination
10.1. This licence is effective until terminated (1, 2 Years, Lifetime). Your rights under this licence will terminate automatically and without notice if you fail to comply with any of these Terms.
10.2. We reserve the right to terminate this licence at our discretion upon reasonable written notice to you. In the event of termination by us without cause, any fees paid will be refunded on a fair and reasonable basis.
10.3. We reserve the right to remotely deactivate a licence upon termination of this Agreement.
10.4. Upon termination for any reason, you must immediately cease all use of the Software and permanently destroy or delete all copies of the Software in your possession or control.
11. Age Restriction
11.1. You must be 18 years of age or older to purchase or use this Software. By purchasing the Software, you confirm that you are at least 18 years old.
11.2. It is your responsibility to ensure that the Software is used only in compliance with all applicable laws governing bingo and gaming activities in your jurisdiction.
12. Governing Law and Jurisdiction
12.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
12.2. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under this Agreement.
13. General
13.1. Entire Agreement: This Agreement constitutes the entire agreement between you and Trilogic UK Ltd with respect to the Software and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
13.2. Severability: If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
13.3. Waiver: Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
13.4. Amendments: We reserve the right to update these Terms at any time. The version in force at the time of your purchase shall govern your licence. Updated terms will be published at www.trilogicuk.co.uk and will apply to any new purchases made after the update date.
13.5. No Partnership: Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Trilogic UK Ltd.
14. Contact Information
For all enquiries, support questions, or assistance with the Software, please contact us by any of the following means:
Email: snapdabbingo@trilogicuk.co.uk
Website: www.trilogicuk.co.uk

PRIVACY POLICY
Snap Dab 90 Ball UK Bingo (Trilogic UK Ltd)
Last Updated: 11 June 2026
At Trilogic UK Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we handle your personal data when you purchase or use our software, Snap Dab 90 Ball UK Bingo, or communicate with us.
Because we believe in absolute data minimisation, we do not collect, store, or track your personal data beyond what is strictly necessary to answer your enquiries and fulfill your order via email.
1. Information We Collect and How We Use It
We only process personal data that you directly provide to us. Specifically:
Email Correspondence: When you contact us for support, sales enquiries, or multi-machine pricing at snapdabbingo@trilogicuk.co.uk, we collect your email address, name (if provided), and the contents of your message.
Purpose: To respond to your questions, provide technical support, and assist with your license.
Legal Basis: Performance of a contract (to fulfil support) and our legitimate business interests (to help our customers).
What We DO NOT Collect: We do not collect or store telemetry, usage data, location data, or behavioural data through the Snap Dab 90 Ball UK Bingo software. The software runs locally on your PC.
2. Payments and Transaction Data
All payments for the Software are processed securely through PayPal.
We never see, collect, or store your credit card numbers, bank account details, or financial information.
PayPal shares your transaction email address with us so that we can automatically deliver your license key and download link. We only use this email to complete your delivery and provide subsequent customer support.
Please review PayPal’s Privacy Statement for information on how they secure your payment details.
3. Data Retention: How Long We Keep Your Information
We only keep your email correspondence for as long as necessary to manage your customer account, resolve technical support queries, or comply with legal and tax obligations under UK law. If you want your email history deleted, you may request it at any time (see Section 6).
4. Data Sharing and Third Parties
We do not sell, rent, trade, or share your personal information with third parties for marketing or any other purposes. Your email address is only shared with:
PayPal (strictly to process your transaction).
Law Enforcement or Regulatory Bodies (only if we are legally compelled to do so under UK law).
5. Security of Your Data
We take data security seriously. Because we only hold your email correspondence, this data is securely stored within our password-protected, encrypted email infrastructure to prevent unauthorized access, loss, or disclosure.
6. Your Rights Under UK GDPR
As a UK resident, you have strict rights regarding your personal data under the UK GDPR and the Data Protection Act 2018. You have the right to:
Access: Request a copy of the email correspondence we hold about you.
Correction: Ask us to update or correct your email address or information.
Erasure (“Right to be Forgotten”): Request that we delete all past email correspondence with you.
Object/Restrict: Object to or restrict our processing of your email data.
To exercise any of these rights, simply email us at snapdabbingo@trilogicuk.co.uk. We will respond to your request within one month, free of charge.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect minor changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your communication data, please contact us:
Company: Trilogic UK Ltd
Email: snapdabbingo@trilogicuk.co.uk
Website: www.trilogicuk.co.uk